Shipping and delivery
Processing and dispatch of orders
At Vapepuff.de we process and ship your order within 3-5 working days. As a rule, you will receive your goods within 10-15 working days after dispatch. Please note that we do not ship on weekends and public holidays.
Shipment tracking
Once your order has been shipped, you will receive an email with the tracking number. Please check your e-mail (it may end up in the spam folder, please add us to your trusted list). You can track the status of your order via the following website:
Please note that it may take 3-7 days after shipment for the tracking information to be updated on the website.
Change and cancellation of orders
You can cancel your order or change the delivery address at any time before shipping. We cannot process refunds or address changes after shipment.
Customs and customs clearance
We offer DDP (Delivered Duty Paid) shipping services for the following countries/regions. With DDP you do not have to pay customs clearance or customs fees. (Does not apply to all countries, please check the specific conditions).
- European Union: Shipping via DHL Express / DPD Express
- United Kingdom: Shipping via Royal Mail
- United States: Shipping via UPS (except Alaska and Hawaii)
- Australia: Shipping via Australia Post
DDP is not available in some countries with strict customs regulations, including Denmark, Norway and Switzerland. Additional fees of 10-80 euros may apply here.
Further information
If acceptance of the delivery is refused or the delivery is unsuccessful, we reserve the right to charge the customer. The seller expressly points out that any losses incurred due to incorrect age information, incorrect address data or interesting orders will be charged to the customer.
Some remote areas may incur additional charges and longer shipping times. We will do our best to ensure that your order is delivered on time.
Customer support
If you have any questions or special requirements, please contact our customer support team at any time. We are committed to providing you with the best possible service.